SILC Tutoring Help

Hello.  Need Help?

Leave a message on the "SILC Tutoring Help" Slack channel for any issue with accessing or scheduling a SILC language tutoring session. 

  • Can't access the online tutoring room
  • Tutor is not in the tutoring room at the appointment time
  • Technical issue with scheduling an appointment
  • No appointments available
  • Requests for appointments outside of the listed times/days
  • Etc.

Post your questions to the Slack channel (below) and we will reply as soon as possible.  

  • Our intent is to reply within 10 minutes, but this may not always be possible.

What hours will we respond?

  • The channel will be monitored 7:00am - 10:00pm 7 days a week.  Outside of those hours please feel free to post.  Someone will respond as quickly as possible.

Are there any alternatives to the Slack channel?

  • During SILC Learning Support Services open hours (approximately 8:00am-5:00pm M-F.  But, we are open later at some times of the year) you can also try calling us at 480-965-3881, then press 1 -  Unfortunately, we cannot guarantee that there will always be someone available to answer your call.  Please feel free to leave a message, but we recommend that you leave a message on the Slack channel as well.
  • You can also send an email to the Slack channel instead. 
    • Please Note that your email address will be viewable by any ASU students and instructors who visit the channel. 

Please Note:

  • The channel is viewable by all ASU students and instructors who visit the channel, so please do not post any personal information. 
  • Replies to your questions will be posted in Slack.
  • You can post text, video, and audio messages. 
  • The channel is not for language questions - Please schedule an appointment to meet with a tutor.  Appointments can be 5 to 45 minutes.

Slack Information - in case you are interested:

***Please do not send a direct Slack message to the tutors.*** 

SILC Tutoring Help:

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